Process: Working Together

The Hybrid Framework

There are six phases in the Hybrid Framework:

1. Understand the symptoms of the challenge and how it affects people.
2. Collaboratively discover and analyse what is actually going on.
3. Define the challenge scope to align the response work.
4. Generate a range of ideas and possibilities.
5. Prototype selected promising ideas for efficacy and feasibility.
6. Devise a response plan to implement the selected change.

The Framework:

• Engages the expertise and experience of team members, experts, and other stakeholders.
• Leverages and fosters team members' creative confidence, self-efficacy, resilience, hope, and optimism.
• Applies a wide range of techniques from Design Thinking, Counselling, Organisational Development, and Business Management.

The Framework fosters the following working conditions:

• Inclusive of differences and diverse thoughts and perspectives.
• Open, authentic, safe, and courageous conversations.
• Collaboration based on respect and trust.
• Recognition of everyone's strengths and preferences.
• Relaxed, playful, and optimistic.
• Valuing mistakes and failures as learning experiences.
• Authentic feedback, both negative and positive, is greatly encouraged.

Key Project Tasks

• The consultant-researcher will work alongside team members on your business challenge.
• The consultant-researcher will facilitate using the Hybrid Framework and introduce different techniques.
• Participants and the consultant-researcher will work collaboratively, including making decisions on the most appropriate goals, tasks, activities, and techniques for each phase of the work.

Key Research Tasks

• Participants will attend four one-on-one interviews with the researcher. After each interview, participants will confirm the resulting transcripts. In total, these interviews may take up to 4.5 hours.
• When working alongside participants, the consultant-researcher will gather data by asking questions and making observations. Temporary recordings will be made to augment notetaking and produce interview transcripts.

The interviews will ask how participants experience the use of the Framework. They are not evaluative; there are no right or wrong answers. Examples of interview questions:

• How would you describe your creative confidence, self-efficacy, resilience, hope, and optimism?
• How comfortable are you with sharing non-optimal or not-completely-thought-through ideas?
• What was your experience of (a) using the Hybrid Framework and (b) engaging with the researcher?

Work Phases

Engagement	Phase	Project Activity	Research Activity
Working Together Consultant-researcher is a member of your team (meeting once a week) Weeks 1-11*	1	Understand the challenge context The affected people and systems Previous mitigating approaches	Short Online Survey Interview 1 Confirm Transcript
	2	Collaborative discovery A fresh look at the challenge Question assumptions and blindspots
	3	Define goals, tasks, and success Discover strengths and resources Produce a Challenge Scope
	4	Generate ideas Engage in brainstorming Select best ideas to prototype
	5	Prototype ideas Review and refine ideas Shortlist the most feasible response
	6	Plan Response Seek feedback from other stakeholders Produce a Response Plan
End Working Together Week 12*			Interview 2 Confirm Transcript
Week 16*		Implement the Response Plan Consultant-researcher no longer involved	Interview 3 Confirm Transcript
Week 20*			Interview 4 Confirm Transcript
		Response Plan implementation continues as needed

* The number of weeks is indicative only. Meeting more frequently per week can reduce the timeframe. The consultant-researcher will negotiate an appropriate timeframe/engagement period with your business.